The Reference Interview

Learn what librarians do at the Reference Desk, and learn to conduct your own reference interview!

Screenshot from The Reference Interview

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Learning Objectives

Learners will be able to:

  • Describe what a reference librarian does
  • Practice performing a reference interview
  • Recall that what a patron asks for isn’t always what he/she really needs
  • Recall that open-ended questions facilitate discovering what a patron really needs


Format: Tutorial (6-8 minutes)

Certificate: Yes, with 100% score on the four-question quiz (quiz is repeatable)

Accessibility: Not accessible


Author: Lindsay O’Neill

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

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